Terms of Service

1. Accepting these Terms

By creating an account, accessing, or using Sable in any way, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms, and agree to be bound by them and our Privacy Policy, Cookie Policy and, if you take payments through Sable, our Payment Terms, which are incorporated by reference.

If you are using Sable on behalf of a business (salon, studio, or other organization), you represent that you have the authority to bind that entity to these Terms, and "you" includes that business.

2. Description of Service

Sable is a SaaS platform that provides booking, scheduling, client management, payment processing, and business intelligence tools for independent hair stylists and salon businesses. Features vary by subscription plan. We reserve the right to modify, suspend, or discontinue any feature or the service as a whole, with reasonable notice where practicable.

3. User Accounts and your team

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete registration information
• Promptly update your information if it changes
• Notify us immediately of any unauthorized account access at support@sable.salon
• Not share your login credentials with anyone
• Not create accounts using false identities or for the purpose of abuse

If you own a salon account, you decide who joins it and what each person can see and do. You are responsible for your team's use of Sable under your account. A booth renter who joins a salon on Sable runs her own business and accepts these Terms for herself.

We are not liable for losses resulting from unauthorized use of your account where you failed to take reasonable precautions.

4. Your data and your clients' information

You own the business information and client records you put into Sable. We store and process them only to provide and improve the service for you, as described in our Privacy Policy, and we do not sell them.

You are responsible for having the right to collect and use your clients' information, including any permission the law requires before you text a client, save a client's card, or charge a cancellation or no-show fee. Collect only the health, allergy or other sensitive information your services need. If you serve clients under 18, you are responsible for getting a parent's or guardian's permission where the law requires it.

For your clients' personal information, Sable acts as your service provider: we process it on your behalf and under your instructions, and we don't use it for our own purposes except in de-identified, aggregated form that can't be linked back to you or any client. We never try to re-identify it.

You can export your client records at any time while your account is open. After you close your account, we keep your business and client records for 12 months so you can come back with everything intact or ask us for an export, and then delete them. Records the law requires us to keep, such as payment and tax records, are kept for as long as it requires. Our Privacy Policy has the details.

5. Plans, trials and billing

Sable is offered on a subscription basis. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis at the then-current subscription rate.

• New accounts start with a free trial. If the trial ends without a payment method on file, your account pauses until you add one.
• All fees are in USD and are non-refundable except as required by law.
• Subscription plans renew automatically unless cancelled before the renewal date. You can cancel at any time in billing settings, and your plan stays active until the end of the period you paid for. If you close your account instead, it closes right away and the current period is not refunded.
• If a payment fails, we will let you know and keep your account open for 7 days so you can update your payment method, then pause it until payment is made.
• Add-ons, such as extra forms storage, are billed as shown when you add them. Card readers and other hardware are sold separately, under the terms shown when you order.
• We reserve the right to change pricing with 30 days' advance notice. Continued use after a price change constitutes acceptance of the new rate.
• Prices do not include taxes, which we add where the law requires.
• If we stop offering Sable, we will refund the unused part of any period you paid for in advance.

6. Payments

Payment processing services for businesses on Sable are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to take payments through Sable, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Sable enabling payment processing services through Stripe, you agree to provide Sable accurate and complete information about you and your business, and you authorize Sable to share it and transaction information related to your use of the payment processing services provided by Stripe.

When you set up payments, you also accept our Payment Terms, which explain processing fees, payouts, refunds, and your responsibility for chargebacks and disputes on your sales. Processing fees are shown in your payment settings before you take a payment.

If you choose to pass a processing fee or service fee on to your clients, you are responsible for following the laws that apply to surcharges and fees where you do business.

Sable facilitates payments between clients and stylists/salons. We are not a party to those transactions and are not liable for disputes between clients and service providers. Your cancellation, no-show and booking policies are your own, and you are responsible for them and for the taxes on your sales.

7. SMS Communications

Sable operates an SMS messaging program under the program name Sable. When you actively opt in using an optional, unchecked checkbox on a Sable public booking form, you may receive the following types of regular SMS messages from the business you are booking with:

• Appointment and customer care: Appointment confirmations, reminders, booking updates, payment links, and direct replies from a business using Sable.
• Marketing: Promotions and special offers from the business you are booking with, sent only after you separately check the optional marketing box.

Account verification codes are sent on demand through Twilio Verify after a Sable account user submits their phone number. Those one-time authentication messages are separate from this A2P campaign for salon-client texts.

Message Frequency: Message frequency varies based on your appointments and preferences. Appointment reminders depend on your schedule. Marketing messages are infrequent.

Msg & Data Rates May Apply. Standard message and data rates from your mobile carrier may apply to SMS messages you send and receive.

To Opt Out: Reply STOP to any regular Sable SMS to stop all regular Sable messages from that sending number. You will receive a final confirmation message. One-time account verification codes sent on demand through Twilio Verify are managed separately.

For Help: Reply HELP to any SMS message or email us at support@sable.salon.

Carriers are not liable for delayed or undelivered messages. Sable is not responsible for charges incurred from your carrier related to SMS messages.

8. Jules and intelligent features

Sable includes Jules, an assistant that can answer questions about your business, draft messages, and take actions in Sable when you ask. Jules and other intelligent features use trusted outside AI services to produce their results.

• Results can be incomplete or wrong. Review what Jules drafts or suggests before you rely on it or send it.
• Jules asks you to confirm before it sends a message to a client or changes an appointment. Anything you confirm is your instruction, as if you did it yourself.
• If you connect Sable to an outside assistant, such as Claude or ChatGPT, actions you approve in that assistant are your instructions too. That assistant's provider handles what it receives under its own terms.
• Do not use Jules to make decisions the law reserves for a person, or for medical, legal or tax advice.

9. Payroll and time tracking

Sable's payroll features calculate pay statements from the hours, commissions, tips and rates you set. Sable does not pay your team, withhold or file taxes, or give tax or employment advice. Marking a pay period paid is a record for your books. You are responsible for paying your team correctly and following wage and tax laws.

If you require team members to clock in at the salon, Sable reads their device's location once at each clock in and clock out. You are responsible for telling your team and following the laws that apply to collecting it.

10. Moving from another platform

If you ask us to move your business from another booking platform, you will sign a separate authorization that explains what we will access, what we will not do, and how we protect your login. You are responsible for making sure you may give us that access under the other platform's terms. Please review your moved information in Sable and tell us about anything that looks wrong.

11. Acceptable use

You agree not to:

• use Sable for anything illegal, or to offer products or services that Stripe or the card networks prohibit;
• send texts or emails to people who have not agreed to receive them, or upload purchased or scraped contact lists;
• harass, threaten or deceive anyone, or impersonate another person or business;
• upload malicious code, or probe, scan or test the security of Sable without our written permission;
• scrape Sable, get around its limits or access controls, or use it to build a competing product;
• resell or sublicense Sable without our written permission.

We may remove content or limit features that break these rules.

12. Other services you connect

Sable works with services you choose to connect, such as Google Calendar, Google Business Profile, Gusto, and outside assistants. Those services are provided by their own companies under their own terms. We are not responsible for them, and you can disconnect them at any time.

13. Intellectual Property

All rights, title, and interest in Sable, including the software, design, trademarks, logos, and content created by Sable, remain our exclusive property. These Terms do not grant you any ownership rights in Sable.

You retain ownership of all data, content, and client records you input into the platform. You grant us a limited license to process and store that data solely for the purpose of providing and improving the service to you.

You agree not to copy, modify, reverse engineer, decompile, or create derivative works based on Sable without our prior written consent. If you send us feedback or ideas, we may use them without any obligation to you.

14. Termination

You may cancel your plan in billing settings or close your account in account settings at any time, or ask us at support@sable.salon. Section 5 explains when each takes effect.

We may suspend or terminate your access to Sable at any time, with or without notice, if we determine that you have violated these Terms, engaged in fraudulent activity, created risk for Sable, your clients or our payment partners, or not paid what you owe, or if required by law. Upon termination, your right to use the service ceases immediately. What happens to your data after that is described in our Privacy Policy.

Sections 13 (Intellectual Property), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnity), 18 (Disputes and governing law), the Payment Terms, and any accrued payment obligations survive termination.

15. Disclaimers

Sable is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not promise that Sable will be uninterrupted or error free, or that messages, reminders or payouts will always arrive on time.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Sable and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to your use of Sable, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or relating to these Terms or Sable shall not exceed the greater of $100 or the amount you paid to us in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, or to our gross negligence or willful misconduct.

17. Indemnity

You will defend and reimburse Sable for claims, losses and costs (including reasonable attorneys' fees) that come from the services you provide to your clients, the information you put into Sable, the texts and emails you send through it, or your breaking these Terms or the law.

18. Disputes and governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Talk to us first. Before starting a claim, email support@sable.salon with a description of the problem and what you want. We will try to resolve it with you within 30 days, and neither of us will file a claim before then, except to stop an urgent harm.

Courts in Travis County, Texas. If we can't resolve it, any dispute arising out of or relating to these Terms or Sable will be decided only by the state or federal courts located in Travis County, Texas, and you and we consent to the personal jurisdiction of those courts. Either of us may bring a claim that qualifies in a justice or small claims court in Travis County.

No class actions or jury trials. To the extent the law allows, claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and you and we each waive the right to a jury trial.

Time to bring a claim. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.

19. Changes to Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will provide notice via email or an in-app notification at least 14 days before the changes take effect, and ask you to accept the updated Terms the next time you sign in. Your continued use of Sable after the effective date constitutes acceptance of the revised Terms.

20. General

These Terms, together with the documents they incorporate, are the whole agreement between you and Sable about the service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. We are not responsible for delays caused by events outside our reasonable control. We may send you notices by email or in the app.

21. Contact

Questions about these Terms? We're happy to help.

• Sable Systems LLC
• 5900 Balcones Drive, Ste 100, Austin, TX 78731
• support@sable.salon